Shipping Policy

When you order one of our pool tables over the phone or via the internet, you are agreeing that you have read, understand, and agree to our
Shipping policy.

*Curbside Delivery

*Your residence or business must be accessible by a tractor-trailer.

Residential deliveries arrive on a tractor-trailer truck.

The freight company will contact you before they deliver your pool table(s). Please plan ahead to arrange means of getting the pool table(s) off the truck and to your desired location. 

If you purchase installation, the installer will bring the pool table, unload it from the truck, take it into the room of your house where you want it installed, and install it for you.

Receiving Freight: Clear Delivery

Receiving freight can be as easy as sending it if you follow a few steps:

1. Stay in contact with your supplier to find out when your shipment was shipped, what carrier it was given to, and an approximate arrival date.
2. When the shipment is delivered, inspect it immediately for obvious signs of damage.
3. Compare the number of shipping units received to the number listed on the delivery receipt.
4. Sign the delivery receipt.

The driver will help you receive your shipment and answer your questions.

While the driver is there, compare the pieces of freight you are receiving to the delivery receipt. If condition and quantity of your freight is acceptable, the driver will ask you to sign the delivery receipt. The driver will give you a copy, and take the original signed copy with him/her (as proof of delivery) for his/her employer's records.

A signed delivery receipt with no exceptions, is called a "clear delivery." Clear deliveries mean that there were no shortages or visible damage at the time of delivery.

It is very important that the buyer follows the delivery procedure described above. If the buyer determines that all or a portion of the merchandise has been damaged, the buyer must refuse to accept the shipment or note the exact damages on the freight bill and replacement parts will be sent. Any damaged parts that are not noted at the time of receipt by the buyer will be replaced at the buyer's cost (including shipping costs).

We offer concealed damage (hidden damage that could only have occurred during shipping and which was not visible during delivery inspection) shipping insurance at a nominal cost on all pool tables.

Shipping insurance covers the replacement of damaged parts only, not the entire item. If the buyer chooses not to purchase shipping insurance at the time of purchase, all replacement items and associated shipping costs will be paid for by the buyer. Shipping insurance cannot be purchased after the item has been delivered.

Any items that are incorrect or missing from your shipment must be reported within 10 calendar days of delivery. It is the buyer's responsibility to inspect any product to ensure nothing is incorrect or missing before beginning installation. Missing or incorrect parts reported within the timeframe stated above will be shipped by UPS ground or freight carrier (whichever applies). If the buyer wants the missing or incorrect parts that can be sent via UPS overnighted or 2-day aired, the customer will have to pay the applicable costs for those services.

Returns will be accepted only up to 10 calendar days after the buyer signs for delivery and only under the condition that the buyer arranges for shipping back to Great Pool Tables and pays all applicable shipping charges to and from Great Pool Tables.

The buyer must call before returning merchandise or to cancel an order. All returns are subject to credit minus shipping charges, only after inspection of returned merchandise by Sun Enterprises. All returned merchandise will be subject to a 15-25% restocking fee due to depreciation. Cancellations that have already been shipped will be treated as a return.

Please note:

• NO refunds will be given on installed pool tables!

If you have any questions about shipping costs and policy, please call us at 800-724-9970 or e-mail us.

Thank you.

Great Pool Tables